At Northern Strike Baits, we take pride in producing high-quality soft plastics designed for serious anglers. If something isn’t right with your order, we’re here to help.
Returns
Due to the nature of soft plastic fishing baits, we do not accept returns on opened or used products.
Unopened products may be returned within 30 days of delivery if they meet the following conditions:
✔ Product is unopened and unused
✔ Product is in its original packaging
✔ Product is in resalable condition
✔ Proof of purchase is provided
Customers are responsible for return shipping costs unless the return is due to our error.
Exchanges
We’ll gladly replace products that arrive damaged, defective, or if you received the wrong item.
Please contact us within 7 days of receiving your order and include:
- Your order number
- A description of the issue
- Photos of the product and packaging
Once approved, we will send a replacement at no additional cost.
Damaged or Incorrect Orders
We carefully inspect every order before it leaves our shop, but mistakes can happen.
If your order arrives damaged or incorrect, please email us at:
Include:
- Order number
- Photos of the item(s)
- Photos of the shipping package (if damaged)
We will work quickly to make it right.
Order Cancellations
Orders may be cancelled within 12 hours of purchase, provided they have not yet been packaged or shipped.
Once an order has shipped, it cannot be cancelled.
Refunds
Approved refunds will be processed back to the original payment method within 5–10 business days after we receive and inspect the returned items.
Shipping charges are non-refundable.
Questions?
If you have any questions about our return policy, please contact us at:
📧 [email protected]
🌐 northernstrikebaits.com
Quick Summary
✔ 30-day returns on unopened products
✔ 7-day window for damaged or incorrect items
✔ No returns on opened or used baits
✔ Fast replacements for our mistakes
✔ Canadian-made baits backed by anglers who stand behind their products
